How do I speak to someone at Coinbase?
You can contact us in several ways: Complete a request for email support here.
For the fastest resolution, please:
- Submit your request using the email address you use to sign in to Coinbase.
- Choose the most relevant category and sub-category.
- Provide as much detail as possible regarding your issue.
Does Coinbase have an email?
Emails from Coinbase will always have the coinbase.com domain name at the end of them. For example, emails from firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, and any other email from the @coinbase.com domain can be trusted. We also send emails from Coinbase sub-domains.
Why is Coinbase customer service so bad?
Coinbase is under fire for terrible customer service following reports of users’ accounts being hacked and drained of funds. According to a Tuesday investigation by CNBC, thousands of customers across the country have lodged complaints against the company.
How long does it take for Coinbase to respond?
The account recovery process usually takes 48 hours to complete but can sometimes take longer. After 24 hours, you should be able to sign in to your account and complete buys and sells. After 48 hours, you should have full trading capabilities restored.
Has Coinbase been hacked?
The account breaches occurred between March 2021 and May 20, 2021. Coinbase suspects hackers used a large-scale email phishing campaign to trick numerous customers into giving up the email addresses, passwords, and phone numbers associated with their accounts. … The hackers then looted the cryptocurrency funds.
Can Coinbase take your money?
From time to time, due to violations of our User Agreement, Coinbase may restrict access to buy/sell services on a customer’s account. … Additionally, any funds remaining in USD, EUR, GBP, CAD, or other local currency wallets can be withdrawn to a verified bank account.
How do I recover my Coinbase account?
Coinbase Wallet recovery
- Go to your Settings and sign out. …
- Reopen the Coinbase Wallet app and select I already have a wallet.
- Choose Restore from Google Drive or Restore with recovery phrase.
- Follow the remaining onscreen instructions.
Can you get scammed on Coinbase?
Scammers can create fake websites asking for sensitive information to gain control of your accounts. Coinbase employees will NEVER ask you to share your password, 2-step verification codes, or private keys. If someone claiming to be from Coinbase asks you for this information, it is a scam.
Who is Coinbase owned by?
Brian Armstrong is the chief executive of Coinbase Global, the largest cryptocurrency exchange in the United States. A former Airbnb software engineer, Armstrong cofounded Coinbase in San Francisco in 2012 with former currency trader Fred Ehrsam.
Does Coinbase refund stolen money?
You can contact Coinbase customer support over the phone if you think that your account has been compromised and if you want to request a refund for the unauthorized or incorrect transaction.
Does Coinbase have good customer support?
At Coinbase, we strive to be the most trusted and easy to use platform to help our customers access the cryptoeconomy. We recognize the challenges some of our customers have experienced with their Coinbase accounts, and we want to reiterate that continually improving the customer experience remains a top priority.
How long does Coinbase take to respond to emails?
Depending on the number of reports Coinbase receives, it may take anywhere between 1 to 3 business days for a response.
Who can I report Coinbase to?
The written complaint must include all required information, including your support ticket number and be mailed to Coinbase Inc., 82 Nassau St #61234, New York, NY 10038.